Mac - audio / video troubleshooting
Cosmos needs two permissions to start using your mic and camera:
1. Mac OS permissions for your browser to use mic and camera
2. Browser permissions for Cosmos to use mic and camera
Giving Mac OS permissions to your browser:
1. Go to Security settings on your Mac
2. Find the section of Security and Privacy
3. Unlock the lock (at the bottom left corner)
4. Go to Mic settings and allow your browser to access the mic
5. Go to Camera settings and allow your browser to access the camera
6. Quit and reopen the browser for changes to take effect.
Giving Browser permissions to your browser
Chrome - Browser permissions:
You'll see a camera icon on the right hand side of the address bar.
Simply click on it, and allow Cosmos access to your camera and mic.
Firefox - browser permissions:
You'll see a camera icon on the left hand side of the address bar.
Simply click on it, and then allow Cosmos access to your camera and mic.
Safari - browser permissions:
Safari is not supported. Please use Chrome, Firefox or download our mac app (linked here)