Incase you’re encountering issues with performance and video quality, head to the settings pane —> performance.
Here you can toggle:
Low Resource Mode: You compromise on visual graphics, but will see marked performance improvements and battery conservation.
Custom Decorations: Disabling custom map decorations can further improve performance.
Compressed Textures: In case you’re not able the see the map/floorplan, disable compressed textures.
Force Video Relay: Can lead to improve connection quality on corporate networks with strict firewalls.