Broken sentences or robotic sounds

You are experiencing these issues because you are not receiving all the data that forms a sentence or the other person's video. 

Four steps to resolve this issue:

- You are using Firefox: Firefox has known audio bugs causing robotic or noisy microphone input. Switch to Chrome or download our desktop app (linked here)

- Internet download speed is low: Please do a speed test. If you sit far away from your internet router, your internet speed can considerably deteriorate. Please ensure your upload and download speed is more than 30 Mbps. If your connection speed is more than 30 Mbps, then please read on.

-CPU performance issues: If your system is struggling, go to user preferences < performance < turn on "low resource mode". This limits video tiles to 4 per page and reduces video quality to minimise CPU usage.

-Connection problems with the Cosmos video server: In this case, we can re-route your data path to another server close by and forward it to our video server. You'll have to turn this setting on in Cosmos. Please go to your user preferences < performance < turn "Force Video Relay" on. Once you’ve done it, refresh Cosmos.

Your experience of Cosmos should improve, and the broken sounds should stop. If problems persist after trying out these steps, please let us know at support@cosmos.video