Clearing Cache for Cosmos App

Clearing the cache will help resolve the following issues:

  • App stuck on a purple screen while starting.
  • Cosmos app freezing when you try to start screen sharing.
  • Cosmos floor plan/map is not showing or loading.

What OS are you using? 


For Windows:


  1. Open File Explorer and navigate to the C: drive.

  1. Open the Users folder.

  1. Open the folder with your system username.

  1. Find the AppData folder. If it's not visible, you'll need to turn on the option to view hidden items.

  1. Inside AppData , go to the Roaming folder.

  1. Delete the Cosmos Video folder. (Make sure you have Cosmos App closed)

  1. Finally, uninstall the Cosmos app.

  1. Reinstall the Cosmos app from https://cosmos.video/download ✨

Additional Resources:

You can also refer to the Loom recording made for a visual guide on how to clear the cache for the Cosmos app. Here's the Loom recording link.

For Mac:

  1. Open Spotlight Search by ⌘ Command + Space keys.
  2. Paste ~/Library/Application Support/Cosmos Video to the Spotlight Search
  3. Double click to open Cosmos Video directory from Folders

  1. Use the keys ⌘ Command + ↑ Arrow up to get in parent Application Support directory in Finder:

  1. Delete the Cosmos Video folder from Application Support directory using ⌘ Command + Delete keys
  2. Delete Cosmos app from Applications

  1. Reinstall the Cosmos app.

Still need help? Contact Us Contact Us