Turn on notifications


Cosmos understands the power of notifications while valuing your need for concentration. You have the freedom to select your preferred notification types and channels.


Notification Channels and Troubleshooting:


Desktop App:


Click on enable notifications and make sure your app has permissions in the system settings to start receiving the notifications.

Mobile App:


  • Download the Cosmos Mobile App from Play Store/App Store by searching for “Cosmos Video”

Play Store- https://play.google.com/store/apps/details?id=com.cosmosvideo.app&hl=en&gl=US

App Store - https://apps.apple.com/in/app/cosmos-video/id1609969340


  • Login into Cosmos and Select Allow on Notifications popup.

Web Browser:


👉🏽 Enable notifications from Cosmos banner:


  • Join a space and click on “Enable notifications.”

  • A prompt will appear asking you to Allow notifications; click “Allow”.

  • A new modal will open. To make sure your browser has the permission to show notifications, click on “Display test notification”.

—If you received the notification, Great! close the modal.

—If you didn’t, follow the steps showed on the modal to enable your browser notification


👉🏽 Enable notifications from Cosmos settings:


  • Go to your Cosmos settings < Notifications < Enable Notifications

  • A prompt will appear asking you to Allow notifications; click “Allow”.

  • Cosmos will send you a test notification.

—If you received the notification, click “Yes, I did” in the new popup modal

—If you didn’t, click on “No” and follow the steps showed on the modal to enable your browser notification

Slack:


👉🏽 Having your Cosmos connected to your Slack workspace is mandatory to start receiving the notifications.

Troubleshooting:


Follow these troubleshooting steps if you didn’t receive notification even after following all the steps above


Make sure your channels in Cosmos are enabled to receive the notifications:

To fix system level settings:



Windows troubleshooting:


  • Go to your Windows search bar for “Notifications & actions” and Open it

  • Check out the apps list and make sure your browser/slack/Cosmos app has all the notifications enabled

Still need help? Contact Us Contact Us